Our return policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
You will be responsible for paying your own shipping costs to return the items. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from this.
To make a return, you must show us a receipt or proof of purchase.
Please do not return your purchase directly. Please contact us for returns.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision whether to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after carrying out all these Steps, you still have not received your refund, please contact us: info@entreprisesmoula.com indicating the first and last name of the order, the order number, the article concerned.
Gifts
If the returned item was marked as a gift when purchased and was sent directly to you, you will receive a credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from this.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $99, you should consider using a shipping service that allows you to track the shipment or purchasing shipping insurance. We do not guarantee that we will receive the item you return to us.
