CAN I CHANGE THE DELIVERY ADDRESS?
Yes, you have 24 hours from the date of purchase to contact us and have the delivery address changed.
WHAT ARE THE SHIPPING TIMES?
Processing time: 1 to 2 days.
WHAT ARE THE DELIVERY TIMES?
Delivery France: 1 to 2 working days.
Delivery to Europe: 2 to 4 working days.
International delivery: 3 to 5 working days
However, if you have not received your order after 1 week, contact us at:
WHY HAVEN’T I RECEIVED MY ITEMS?
ATTENTION : Please check that your name is on your mailbox (Colissimo delivery) because we are not responsible for delivery.
You have 7 days to collect your package from the nearest relay point or post office after the postman has passed (delivery notice) otherwise your package may be returned to us.
HOW TO ORDER ?
Simply choose your items from the drop-down menu on the product page and click the "ADD TO CART" button, then follow the steps to complete your order.
We will prepare it and send you a confirmation email when your package is on its way!
HOW DO I USE MY DISCOUNT CODE?
You must add the product to the basket then at the time of payment enter THE DISCOUNT CODE in the “Promo Code” box then click on Apply.
MY BANK CARD DOES NOT WORK
If your bank card does not go through during payment, check that you have correctly entered your First and Last Name as on your bank card.
ARE ONLINE PAYMENTS SECURE?
We have chosen to entrust the management of our online payments to Stripe & PayPal thanks to their 100% Secure services.
Yes, the site is secure . You have the choice to go through PayPal, the largest payment platform in the world which also accepts credit card payments, or to go through Stripe which is our banking partner, which is also one of the largest payment platforms in the world. world.
Our company will never have access to your contact details.
Our store uses the HTTPS protocol with SSL encryption to guarantee a maximum level of security and compatibility with the most recent web browsers.
WHAT PAYMENT METHOD DO YOU ACCEPT?
We accept most credit cards . You can also pay by Paypal .
Our team is currently working on other means of payment (check, cash on delivery, etc.). You will be informed soon.
YOU HAVE QUESTIONS ?Do not hesitate to ask us all your questions by whatsapp: (+ 33) 07 51 12 64 90
Our team will be happy to answer them as quickly as possible.
You can also contact us on:
- W hatsapp: (+ 33) 07 51 12 64 90
- Snap: Click here
- Facebook/Instagram: Moula Packaging
- Email: info@emploimoula.com
- via the site Chat
thank you for your trust